SKOLKOVO INNOVATION CENTER, MOSCOW, RUSSIA
APRIL 16, 2019
SKOLKOVO INNOVATION CENTER, MOSCOW, RUSSIA | APRIL 16, 2019

Sergei Markov

CIO, ABC LLC (Sberbank group)

ML-engineer, the founder of the website dedicated to science communication, 22century.ru. Author of the SmarThink chess program (in 2004–2005, champion of Russia and the CIS among chess programs), the author of multiple lectures and texts on AI.
Since 2013, the head of the IT department of ABC LLC (Sberbank Group), as well as an employee of the Sberbank Central Office. The company develops ML-systems in the field of distressed asset management. The most important project we are working on is a robotized call-center operator. Currently the system accomplishes over 250,000 conversations with customers per day. In 2018–2019, the company's specialists developed the neural network system for a text-to-speech task which helped to reconstruct a number of voices of artists of the past, in particular, the voice of Innokenty Mikhailovich Smoktunovsky.

Sessions participant

16:00 16:30

Tcpectations, practical usage and future possibilities for a robotized call-center operator

Стенд Сбербанка<div class="w-100 mw-100"><img src="https://skroboforum.sk.ru/uploads/71/f6a382e14df37e9f75ce5ba132dda0.png" class="w-100 mw-100"></div>